Yarra Valley Wine Tours

Tee Pee Tours – 5 Step Process

Step 1: First Contact: Your Call, Your Tour: Planning Your Ideal Experience

After we receive your online contact form or your booking form or you’ve called on 0423 237 833, our friendly staff will discuss your requirements in detail. We will send options, prices and itinerary options either via email or text.

Whether it’s a wine tour, day trip, brewery tour, hens or bucks party, we’re here to tailor-make the perfect tour for you. Next, we’ll email or text a little more to just get it absolutely perfect for your day out. Some groups can be happy with the very first itinerary we talk about and this process is done in one email. Others want to explore all sorts of options. Either way, we are here for it!
After we get a better understanding of your interests, group size and personal style, we’re more than happy to provide some recommendations. We’ll then confirm where you want to go, what you’re really looking for (Unless ‘half day tour is important?)

Step 2: Make your booking to get the plan locked in

Once we’ve laid out the perfect plan for your day, we’ll send you the details for your approval. After making any necessary changes, we’ll get you to make a booking by paying a deposit on our website by clicking ‘Book Here’, then ‘Private Tours’. This is a non-refundable $100 deposit.

Once this booking is made and the plan is set, we then immediately book all of the venues discussed, allocate a vehicle, a driver and make sure everything is locked in. Sometimes people go straight to this step without contacting us, so we will make sure we get a plan going ASAP after you’ve booked.

Rest assured, our tours are flexible and we’re always happy to tweak things to make sure your day is exactly as you imagined.

Step 3: Rounding up the Troops

From the moment we have received your $100 deposit, things are locked in. We have got everything ready on our end. It’s now your job to start getting everyone organised and find out what your final numbers will be. We also recommend checking for any dietary requirements, finalising the pickup and drop off address, and any other minor details that we may need to know.

If everyone is paying for themselves, then we recommend collecting payments from them ASAP so we can get a good idea on numbers early. It’s in everyone’s best interest for this number to be communicated honestly, realistically, and frequently. The number of people dictates the price, the vehicle we use and the driver who can drive that vehicle.

Step 4: The Week Before and the Final Email

7 days before the tour, we will email you to give you all the very final details so you won’t have any more questions. This final email will include the driver’s details, the itinerary, rules expected behaviours, vehicle details and payment instructions. Payment will be via bank transfer/invoice or a payment link can be sent.

We do not require full payment until 2 days before the tour. Once payment is made and we are all good to go, there’s nothing left to do, except drink!

Step 5: The Day of Your Tour

On the day of your tour, our professional and friendly staff will be there to pick you up and drop you off wherever we have discussed and planned. Our guides provide recommendations, plenty of banter and overall, make sure everything runs smoothly. We have a bit of a common sense approach to the day.

If we feel something isn’t working…or that people need more of this or less of this, we are always happy to add a few bottles on the table, or a cheese platter …or whatever we think is reasonable. We want to make sure this is the best day ever so you’ll join us once again!

Frequently Asked Questions – Yarra Valley Wine Tours